Frequently Asked Questions

It's all about doing less but acting consciously

1. Where do we pickup?

We only do pick-ups downtown Toronto but as we grow we will then expand to the GTA. We are flexible just connect with us to see how we can help.

2. How does it work during the pickup?

During the pick-up, we ensure that we are both aligned that the Effortless team is collecting gently used clothes in good condition. To make the pick up smoother for you and our team, make sure to sort out only the clothes you want to sell. To help you sort them out, ask yourself: '"would I buy it?" It always works!

3. What’s the next step once we pickup your clothes?

Once the clothes have been picked-up, we will provide a pick-up receipt* within five business days with the list of clothes we've picked up. We will provide details on the following: the number of clothes, the brands, the size and estimated pricing.

*5% service fee we will deduct from the total of the pick-up receipt estimate.

4. How long does it take to see your clothes available on our website?

It takes 10 to 20 business days to review and prepare all the items and get them ready before uploading new content for new arrivals on our website. We will email you once the items are available on our website.

5. How to make sure our clothes get sold? 

Sharing is key. Share your social media accounts and tell your friends, family, colleagues, and gym partners about us and your experience with us. It will help us grow and increase your chances to sell your clothes & accessories faster.

6. How do we fix the price?

We fix your clothes' price based on the following: the condition of the clothes, the in-market price of the clothes and the brand.

7. What happened to the unsold clothes?

After the two months of sale on our website, all the unsold clothes are available for pick-up within seven days. Passed the seven days, if the unsold garments are not retrieved, we will donate them to Diabetes Canada who we've partnered with for donations.

8. When do I know if my clothes or accessories get sold?

It's easy on the website it is showed as "SOLD OUT". We will also provide an update after a month. We will also update you at the end of the two months to either recover or donate your unsold clothes.